Cloud SRE Coordinator (f/m/d)

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

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Your Tasks:

You will be responsible for providing hands-on BAU and Operational support to our SRE Team. Primary responsibilities are ensuring that tools, systems and processes are up-to-date and correct. To gather requirements from other business areas, coordinate priorities and escalate issues / conflicts.

  • Producing Operational Insights, reports, scorecards and analysis - using JIRA, Grafana, Prometheus, Sheets etc.
  • Gather and document requirements for the SRE team, attend project meetings and team standups.
  • Ensure that operational and Service Management processes are documented, followed and that there is sufficient quality of information in tickets and requests to provide reporting analysis.
  • Support the team with audits, security and compliance tasks.
  • Systematic problem-solving approach, coupled with a strong sense of ownership and drive.

We Appreciate:

Candidates must have strong analytical and problem solving skills.

  • Must have excellent communication and relationship building skills.
  • Have worked with common ticketing systems (ie: JIRA).
  • Have experience of extracting and manipulating data and metrics directly from source.
  • Hands on knowledge of Linux Administration would be beneficial.
  • Hands on knowledge of Common scripting languages would be beneficial.
  • Should have worked within a Service Management or Coordination role within a Software or Cloud environment.
  • English is a must, German a plus.
  • Excellent communication skills and the ability to manage multiple tasks and deliver problem resolution.

Job info

Location: Berlin
Type: Full-time
Category: IT Software Development
Work experience: Professionals
Reference ID: 1536


1&1 IONOS is Europe's leading platform for cloud services and hosting services. We successfully support our customers in their business development.

More than 4000 employees in serveral countries around the world are working to meet the requirements and wishes of our 8.5 million customers.

We promote the development of our employees and their different talents, interests and languages.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

Recruiting Team IONOS
Hinterm Hauptbahnhof 3-5
D-76135 Karlsruhe