Service Management Professional (f/m/d) - Information Management

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

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Your Tasks:

As part of the Service and Security Management team, you will be responsible, among other things, for the information management of internationally certified business units (ISO 27001, ISO 50001 and IT-Grundschutz). You will realize Information Management close to our internal clientele, from request to realization. Modern, agile working is supported by lean processes and the skillful use of modern tools (Google, Confluence, Jira, etc.) in a rapidly evolving environment:

  • You design information management processes, improve and implement them. In doing so, you will be available as a contact person for existing collaboration tools such as Confluence, Jira, Google Workspace, advise and support colleagues.
  • You create and maintain training content for offline and online events as well as eLearnings and manage them in the Learning Management System.
  • You plan information and training events, conduct them and take care of the follow-up.
  • You will design and create reports, as well as key performance indicators for Information Management and also represent these to senior management level.
  • In addition to your primary activity in Information Management, you will also take on topics within the scope of various service management disciplines and support your colleagues.

We Appreciate:

As a basis, you bring a successfully completed technical degree, preferably also with a business administration component, or a comparable qualification. In addition, we are looking for the following:

  • You have a solid expertise in information management and experience in IT service management, especially based on the ISO 20000 series as well as the ITIL framework. Experience in dealing with ISO 27000 series and IT-Grundschutz is desirable.
  • You understand how to communicate complex interrelationships to specialist departments in a way that is appropriate for the target group and you like to implement your specialist knowledge in a self-organized manner as a team player in secure solutions.
  • You are proficient in modern digital working with on premise and cloud-based collaboration tools.
  • You enjoy driving topics forward and act on your own initiative and responsibility.
  • The ability to communicate orally and in writing in German and English is a matter of course for you.

Job info

Location: Karlsruhe
Type: Full-time
Category: IT Security
Work experience: Professionals
Reference ID: 1693


1&1 IONOS is Europe's leading platform for cloud services and hosting services. We successfully support our customers in their business development.

More than 4000 employees in several countries around the world are working to meet the requirements and wishes of our 8.5 million customers.

We promote the development of our employees and their different talents, interests and languages.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

Recruiting Team IONOS
Hinterm Hauptbahnhof 3-5
D-76135 Karlsruhe