Customer Support Cloud - France (f/m/d)
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.I want to apply now via online application form Back to the overview
We are now looking for a Support Engineer for the Berlin location:
- Support of our modern, high-performance public cloud and support of our customers and users with questions regarding its use.
- With strong communication skills, know-how and patience, you will help our customers with the setup and during the operation of the respective virtual infrastructure.
- You will manage incidents and service requests independently in order to provide our customers with the fastest as well as best possible solution.
- You will be an active part of the continuous improvement of our services and service management processes.
- Very good experience with Linux and Microsoft operating systems (both client and server) as well as confident working on the command line (e.g. Bash or PowerShell)
- You have a strong sense for service management and see yourself as a service provider for the customer.
- Very good knowledge in the administration of e.g. Apache, DNS, DHCP, routing, firewalling, FTP, SSH and VPN.
- Very good knowledge of general IT infrastructures and in the areas of networking as well as virtualization.
- The use of standard tools facilitates your daily work as well as your skills in configuring various server services.
- Even with complex requirements, you maintain the necessary overview.
- You enjoy working in a team and are process-oriented.
- Open-minded towards shift work and on-call duty.
- Bonus: ITIL V3 certification.
- Fluency in French, German or English.
Location: Paris, Nationwide (Germany) or Berlin
Category: IT Cross Functionality
Work experience: Professionals
Reference ID: 2224
1&1 IONOS is Europe's leading platform for cloud services and hosting services. We successfully support our customers in their business development.
More than 4000 employees in several countries around the world are working to meet the requirements and wishes of our 8.5 million customers.
We promote the development of our employees and their different talents, interests and languages.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
Recruiting Team IONOS
Hinterm Hauptbahnhof 3-5