Working Student (f/m/d) – Customer Research Management

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

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Your Tasks:

For us, customers and their satisfaction are the focus of our work. We measure and analyze the customer satisfaction of all IONOS customers worldwide. From our analyses, we derive projects together with departments from the entire company in order to increase customer satisfaction and thus contribute significantly to the company's success. After your initial training, you will support the Customer Research Management Team in market research and customer satisfaction analysis using qualitative and quantitative market research methods and data analysis technologies. In doing so, you will have the opportunity to participate in exciting projects.

  • Together with the Customer Research Management team, you will conduct customer satisfaction analyses.
  • You will support the team in the creation of company-wide reports.
  • You will have the opportunity to familiarize yourself with the following areas and to take on tasks independently as a permanent member of the team: Support in conducting customer interviews or focus groups, questionnaire programming, data analysis and results preparation, text mining techniques, support in conducting and analyzing in-person as well as remote usability tests.
  • You will work on projects in our team and have the chance to independently take over your own sub-projects.

We Appreciate:

You are studying business administration, economics, (business) computer science, engineering, humanities/social sciences, psychology or a comparable course of study.

  • You know the basics of market research and data analysis from your studies or from your first practical projects.
  • You have an analytical mindset and basic knowledge of statistical and analysis software such as R, SPSS or comparable.
  • You have a very good command of German and English.
  • Reliable, meticulous and self-reliant way of working as well as the ability to work in a team.

What else we would like to tell you:

In order to simplify and accelerate our application process, we would appreciate it if you could provide us with your enrollment certificate directly with your application.

Job info

Location: Karlsruhe
Type: Working student
Category: Customer Service / Customer Management
Work experience: Students
Reference ID: 2701


1&1 IONOS is Europe's leading platform for cloud services and hosting services. We successfully support our customers in their business development.

More than 4000 employees in several countries around the world are working to meet the requirements and wishes of our 8.5 million customers.

We promote the development of our employees and their different talents, interests and languages.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

Recruiting Team IONOS
Hinterm Hauptbahnhof 3-5
D-76135 Karlsruhe