We help people and companies secure their premium spot on the internet. Connected by this shared purpose, our international team works passionately on making domain trading as easy and secure as possible. What started as a "search engine for domain offers" in 1999 is now Sedo - the world's largest platform for buying, selling and monetizing web addresses. That is why we are always looking for people with the motivation to rethink and challenge the status quo. At our beautiful office in the heart of Cologne, you will find like-minded people to collectively grow and advance your career. Combined with our tolerant mindset and our joy to celebrate our diversity, we create an inspiring environment to say: Bye-bye, boredom. 

Your Tasks

You will be responsible for managing domain transfers and ensuring compliance with our Domain Transfer policies. You will use your positive personality and great communication skills to build relationships with customers, and support customers throughout the transfer process on our online platform. Furthermore, you should portray a confident phone demeanor, have good problem-solving skills and enjoy working with and helping others.

• Oversee and execute domain ownership transfer process on our platform.
• Educate clients on products, services and processes.
• Answer client inquiries and provide helpful information.
• Provide excellent communication levels via phone queue, email and CRM tool.
• Regularly keep clients up-to-date on transaction activities.
• Coordinate with other department internal specialists to maintain a seamless and positive client experience.

Qualifications

• Initial experience in a customer-facing role in an online/internet service environment.
• Prior experience with a CRM or online chat support (a strong plus).
• Good communication skills, written and verbal, in English (native level).
• Solid working knowledge of MS Office suite.
• Great customer service skills, enjoys providing support to a diverse client group.
• Excellent attention to detail and follow-through.
• Patient, positive, and a good team player.

Nice to have:

• Knowledge of CRM, JIRA, and Confluence.
• Technical knowledge of the industry.
• German language skills.

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations, a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

Job info

Location: Cologne
Type: Full-time
Category: Customer Service / Customer Management
Reference ID: 1186