At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Qualifications:

• 3-5 years Team lead experience

• Education or training in Computer Science , IT or equivalent experience

• Excellent English verbal and written communication skills

Goals of this role:

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and elevation for all concerns.

Responsibilities:

• Ensure customer orientation and productivity of employees and react accordingly when needed.

• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.

• Main contact for work-related needs of employees

• Assists in addressing and resolving variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and

• other departments.

• Submit team performance reports and address performance problems through corrective disciplinary actions.

• Process and submit operational and administrative tasks on a timely manner

• Create and implement team based or individual action plans as needed to drive Performance.

• Meet team attendance and performance targets

• Conduct coaching and mentoring that are essential to the individual and team development

• Interact with different teams and departments within the company.

• Attend official organizational meetings set for updates and discussions

• Spearhead monthly retention activities and other activities that will promote camarederie and team work within the company

• To be service oriented and ensure customer satisfaction

• Continuous pro-active effort towards improving customer satisfaction and our internal procedures

• Conduct interviews for potential new agents or replacement agents

Job and Company Highlights:

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development

Ready to make an impact? Apply now and grow your career with us.

Job info

Location: Cebu
Type: Full-time
Category: Customer Service / Customer Management
Reference ID: 1236