Tasks

We are currently looking for a Support Engineer (f/m/d) for Karlsruhe or Berlin. 

• Support our modern, high-performance public cloud and assist our customers and users with questions about its use. 
• With strong communication skills, know-how and patience, you will help our customers set up and operate their virtual infrastructure. 
• You manage incidents and service requests independently in order to offer our customers the fastest and best possible solution. 
• You are an active part of the continuous improvement of our services and service management processes.

Qualifications

• Very good experience with Linux and Microsoft operating systems (both client and server) as well as confident working on the command line (e.g. Bash or PowerShell). 
• You have a strong sense for service management and see yourself as a service provider for customers/clients. 
• Very good knowledge in the administration of e.g. Apache, DNS, DHCP, routing, firewalling, FTP, SSH and VPN. 
• Very good knowledge of general IT infrastructures and in the areas of networking as well as virtualization. 
• The use of standard tools facilitates your daily work as well as your skills in configuring various server services. 
• Even with complex requirements you keep the necessary overview. 
• You enjoy working in a team and are process-oriented. 
• Open-minded towards shift work and on-call duty. 
• Bonus: ITIL V3 foundation certification. 
• Fluent German and good English skills.

 Note: At the end of the application process, candidates must undergo a security check. Your consent will be requested in good time during the process.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

Job info

Location: Berlin
Type: Full-time
Category: Customer Service / Customer Management
Work experience: Professionals
Reference ID: 124