IONOS Philippines Inc.
Server Support Representative
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
I want to apply now via online application form
Who we’re looking for
Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.
SERVER TECHNICAL SUPPORT REPRESENTATIVE
MAIN RESPONSIBILITIES:
Main contact of customers for IONOS Support
Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
Proactively inform and report to the supervisor for support related issues
Recommend solutions to customer issues and concerns
Attend coaching sessions and participate in organizational activities
Interact with team members and other departments within the company
To be customer service oriented and to ensure customer satisfaction
Continuous pro-active effort towards improving customer satisfaction and our internal procedures.
QUALIFICATIONS:
At least 2nd year College Level or Graduate of an IT or Computer Science course
At least 6 months sales/customer service and/or technical support experience
Knowledge in PHP, Webhosting and Wordpress Content Management System is an advantage
Knowledge in basic email client set-up is an advantage
Excellent English Communication Skills
Ability to remain calm and professional in all circumstances
Highly Motivated and Target Driven
Willing to work on shifting schedules
Solutions-oriented
Job info
Location: Cebu
Type: Full-time
Category: Customer Service / Customer Management
Work experience: Professionals
Reference ID: 482
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
IONOS SE
Recruiting Team IONOS
Hinterm Hauptbahnhof 3-5
D-76135 Karlsruhe
Jobs@ionos.com