Are you interested in quality management and enjoy working in a dynamic customer-focused environment? Then become part of our Quality Management Team in Customer Services and support us as a working student with:

Tasks

• Analysis and evaluation of customer feedback and complaints.
• Development and implementation of quality management processes and procedures.
• Support in creating and maintaining quality-related documentation and reports.
• Collaboration in conducting audits and assessments to ensure quality standards.
• Research and analysis of industry trends and best practices in customer service.
• Maintenance of quality management tools and systems.
• Preparation of customer service performance metrics and KPIs.
• Supporting process improvement initiatives based on quality management findings.

Qualifications

Ideally, you are studying with a focus on business administration, quality management, customer research or a comparable subject area. Internships and possibly vocational training are an advantage.

• You are a strong communicator (in German and English and ideally in another European language), analytical, and have a good understanding of process management.
• (Initial) knowledge of quality management principles, customer service standards, and industry-specific regulations.
• Interest in technology topics and willingness to learn.
• Very good knowledge of MS Office/Google Workspace.
• Basic knowledge in handling statistical and analytical software such as R, SPSS or similar.
• You work independently, but also enjoy working in a team.
• Availability on at least two days per week and a maximum of 20 hours per week, during the semester break preferably more.

In order to simplify and accelerate our application process, we would appreciate it if you could provide us with your enrollment certificate directly with your application.

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

Job info

Location: Karlsruhe
Type: Working student
Category: Customer Service / Customer Management
Work experience: Students
Reference ID: 645